The Canada Revenue Agency (CRA) is now hiring entry-level SP-04 Taxpayer Services Agents across 26 locations in Ontario, Alberta, British Columbia, and Atlantic Canada.
These roles are ideal for newcomers, recent graduates, and jobseekers starting their careers — because they only require a secondary school diploma and basic client-service experience.
These new CRA hiring rounds for 2026 offer stable federal employment, fully paid training, competitive salaries starting at about $33.41 per hour, and opportunities to grow into long-term government careers.
Below is a full breakdown of eligibility, locations, salary, requirements, and how to apply — for readers looking for clear, fast answers.
Table of Contents
Who Is Eligible to Apply?
- Anyone residing in Canada with work authorization
- Canadian citizens and permanent residents abroad
- Must meet the minimum education requirement (high school diploma)
- Must meet the basic experience requirement for your region
- Must be willing to work at least 3 days per week onsite
These SP-04 roles do not require previous government experience and are considered one of the most accessible entry points into federal employment.
However, preference will be given to veterans first, followed by Canadian citizens and permanent residents.
26 CRA Job Locations Hiring Now
Ontario Region (15 locations)
- Barrie
- Belleville
- Hamilton
- Kingston
- Kitchener
- London
- Mississauga
- Oshawa
- Peterborough
- Scarborough
- St. Catharines
- Sudbury
- Thunder Bay
- Toronto
- Windsor
Western Region (Alberta & British Columbia)
- Calgary, AB
- Edmonton, AB
- Surrey, BC
Atlantic Region (8 locations)
- Bathurst, NB
- Moncton, NB
- Saint John, NB
- St. John’s, NL
- Halifax, NS
- Sydney, NS
- Charlottetown, PEI
- Summerside, PEI
Salary Of These Government of Canada Jobs
- SP-04 salary range: $65,389 to $73,595
- Hourly starting rate: $33.41 per hour
Salaries increase annually with experience and include full federal benefits plus a defined benefit pension plan.
Education Requirements
- A secondary school diploma is required for all SP-04 positions.
- Higher education (college, university, diplomas, degrees) may be used as an asset.
- Foreign credentials must include a Canadian equivalency assessment.
Experience Requirements
Requirements differ slightly by region, but all applicants must show:
- Recent experience providing customer, client, or public service
- Experience using computer applications such as:
- Outlook
- Excel
- Word
- PDF tools
- Search engines
Both paid and volunteer experience may qualify.
Job Duties (What You’ll Do)
Taxpayer Services Agents handle inquiries from Canadians by phone and are responsible for:
- Answering inbound/outbound calls
- Reviewing taxpayer information
- Explaining CRA programs
- Researching solutions for taxpayer questions
- Applying legislation and policy guidelines
- Preparing letters, reports, and documentation
- Working in a contact-centre environment
- Maintaining professionalism during difficult conversations
These positions require working with computers and headsets for prolonged periods.
Application Tips for Success
1. Make Your Resume CRA-Ready
Clearly show:
- Exact months of experience
- Specific tasks that match CRA requirements
- Software and tools you used
Vague resumes are screened out.
2. Complete the EEDI Questionnaire
This improves your chances if you qualify under Employment Equity.
3. Upload Your Education Documents Correctly
Your name must match your CRA profile and ID.
4. Prepare for CRA Online Tests
You may be asked to complete:
- Cognitive assessments
- Communication evaluations
- Behavioural competency tests
5. Apply Early
CRA processes applications as they arrive, not after the deadline.
6. Be Available for Full-Time Training
New agents must attend mandatory training (approx. 37.5 hours/week).
How to Apply
You must apply online through the CRA Careers portal. Search for the postings using the information below:
Ontario Region Posting: Click here for more information and to apply online.
Western Region Posting: Click here for more information and to apply online.
Atlantic Region Posting: Click here for more information and to apply online.
Application Steps
- Create/update your CRA candidate profile
- Upload your education credentials
- Complete the EEDI questionnaire
- Submit your application
- Watch your CRA profile and email for assessment notices
These CRA entry-level jobs fill quickly because they require minimal educational and experience requirements while offering excellent pay, benefits, job stability, and long-term career opportunities.
Apply as early as possible — assessments begin immediately when applications are received.
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